Refund & Cancellation Policy

This policy explains how cancellations, refunds and delivery work for services and subscriptions bought from Logicsoft Computer Solutions ("Logicsoft", "we", "us"). It forms part of our Terms & Conditions.

1. What this policy covers

It covers HealthCIP subscriptions and the other services we sell: websites, billing and accounting software, CCTV installation, hosting and support. Payments made online are processed by Razorpay and refunded, where due, through Razorpay to the original payment method.

2. Delivery of services

• HealthCIP subscriptions are delivered electronically. After payment is confirmed, we create or activate your organization and enable the plan's modules, normally within one to two business days. There is nothing to ship.
• Custom websites, software and installations are delivered according to the timeline in the quotation or order confirmation. Work that depends on information, access or sign-off from you moves with it.
• If we cannot activate a subscription you have paid for, we will tell you promptly and either deliver it or refund it in full.

3. Cancelling a subscription

• You may cancel a HealthCIP subscription at any time by writing to support@healthcip.in from the email address on the account, or by calling +91-9072136265.
• Cancellation stops the subscription renewing at the end of the period you have already paid for. The service remains available until that date.
• We may need to confirm the request with an administrator of the organization before acting on it.

4. When we refund

We refund in full when:

• you were charged in error, charged twice for the same period, or charged after a valid cancellation;
• we did not deliver a service you paid for, and cannot deliver it within a reasonable time;
• we terminate a subscription without cause — the unused portion of the period you paid for is refunded pro rata.

5. When we do not refund

• A billing period already begun. Subscription fees are for the period they cover, and the period is not refundable once it starts. This mirrors the HealthCIP subscription terms.
• Work already performed. Design, development, installation, training and configuration that have been completed or substantially performed, including any advance paid for them.
• Third-party costs we have already incurred on your behalf, such as domain registrations, software licences and hardware.
• Change of mind after a service has been delivered and used, except where a refund is required by law.
• Suspension for breach of the Terms & Conditions or non-payment.

Nothing in this policy limits a refund or remedy you are entitled to under the law.

6. How to request a refund

Email support@healthcip.in with:

• the name of your organization and the account's email address;
• the Razorpay payment or transaction ID, and the date and amount paid;
• what went wrong, and what you are asking for.

You can also call +91-9072136265. Please do not send card numbers or UPI PINs by email.

7. How long it takes

• We acknowledge a request within 2 business days and tell you whether it is approved.
• Approved refunds are initiated through Razorpay within 5 business days of approval.
• The money may take a further 5 to 7 business days to appear, depending on your bank or card issuer. Razorpay's own timelines apply once the refund is initiated.
• Refunds go back to the original payment method. We cannot refund to a different card, account or UPI ID.

8. Cancelling custom projects

For a website, software or installation project, either side may stop the engagement in writing. You pay for work performed up to that date, and we hand over work completed and paid for. Advance payments are applied to that work first; any balance is refunded under this policy.

9. Chargebacks and disputes

If you believe a charge is wrong, please contact us first — most issues are resolved the same day. Where a chargeback is raised, we will provide Razorpay and your bank with the order, invoice and delivery records. Raising a chargeback instead of contacting us can suspend your organization while it is investigated.

10. Contact

Refunds and billing	support@healthcip.in
Sales	sales@healthcip.in
Phone	+91-9072136265
Postal address	Logicsoft Computer Solutions, Mattoor, Kalady, Kerala, India - 683574